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Online Ordering

Placing an order through our website is quick, easy, and secure. Simply browse our collection of beautiful, curated pieces, select the items you love, and add them to your cart. When you're ready to check out, follow the prompts to enter your shipping and payment information.

At Miss Kay, we take security seriously and use industry-standard encryption to protect your personal information. You can trust that your payment information will be kept safe and secure.

If you have any questions or need assistance placing your order, our friendly customer service team is here to help. Simply reach out to us through the contact form on our website, and we'll get back to you as soon as possible.

At Miss Kay, we offer a variety of payment options to make your shopping experience as easy and convenient as possible. We accept the following payment methods:

1. Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

2. PayPal: If you have a PayPal account, you can use it to securely make your purchase.

3. Apple Pay: If you have an Apple device with Apple Pay set up, you can use it to quickly and securely complete your purchase.

4. Shop Pay: If you have a Shopify account, you can use Shop Pay to complete your purchase quickly and securely.

We take the security of your payment information seriously and use industry-standard encryption to protect your personal and payment information. If you have any questions about our payment options or need assistance with your purchase, please don't hesitate to contact us.

We offer shipping and collection services to customers within the United Kingdom. Unfortunately, we do not currently offer international or European shipping.

For customers within the UK, we offer standard and express shipping options, with delivery times ranging from 3-5 business days for standard shipping and 1-2 business days for express shipping. You will be able to select your preferred shipping option at checkout.

We also offer a convenient Click & Collect service for customers who prefer to pick up their order in person. Simply select the Click & Collect option at checkout and choose your collection location.

If you have any questions about our shipping and collection options or need assistance with your order, please don't hesitate to contact us. We are always happy to help.

Our Shop

9 Market St, Sandwich CT13 9DA.

We're open Tuesday to Saturday 10:00 - 16:00 for appointments & walk-ins.

Returns

Please contact our customer service team immediately if you receive a damaged item. We will assist you in resolving the issue.

Our return policy varies depending on the type of product you have purchased. Please refer to our "Return Policy" page for more information.

The refund will be initiated promptly upon receipt of the returned items and will take no more than 14 business days.

Other Information

We accept various payment methods including credit/debit cards, PayPal, and bank transfers.

The delivery time will depend on your location and the shipping method you have selected. You can view the estimated delivery time on the checkout page.

Yes, you can track your order by logging into your account or by contacting customer service.